Refund Policy

1. Paid audit report (one-off digital good)

The report is generated and delivered immediately after payment and is completed digital content; refunds after delivery are not normally available.

• Report not received within 24 hours of payment, or cannot be generated/opened due to a system fault: full refund.
• Report generated for a URL you entered incorrectly: not refundable, but contact support and we may, at our discretion, run one free re-audit.
• Disagreement with scores or recommendations: not a refund ground (metrics are estimates; see Terms §2).

2. Subscription tools

Cancel any time; cancellation takes effect at the end of the current period, with no pro-rata refund of the current period. Within 7 days of a first subscription, if the tool cannot deliver the described functionality and support cannot resolve it, you may request a full refund.

3. How to request

Email service@bigomorfi.app from the address used at checkout, quoting the order number / audited URL and the reason. We reply within 3 business days; approved refunds go back to the original payment method (typically 5–10 business days depending on the provider). Orders placed through Paddle can also be requested via the link on your Paddle receipt.